Hospital management and Challenges During COVID-19 Outbreaks: lessons from a level 1 hospital in the southeast of Iran-case study

Abstract

Abstract Introduction: The global outbreak of COVID-19 has presented hospitals worldwide, particularly those in low-resource settings, with unparalleled difficulties. This case study outlines our experiences in the management of a level 1 hospital located in the southeastern part of Iran, characterized by significant poverty rates and low health indices.Case presentation: Our two years of experience in our Hospital in Rask, Iran, from 2020 to 2022, described encountered many obstacles, including deficiencies in infrastructure, personnel, resources, equipment, financial means, and external assistance. In addition, a range of measures were undertaken, including infrastructure repairs and renovations, the expansion of bed capacity, the establishment of an intensive care unit, staff training initiatives, collaboration with external influencers, and the localization of protocols. The experience yielded useful insights, highlighting the significance of a dynamic and efficient management team, establishing connections with pre-hospital care units, engaging in effective communication with external influencers, and integrating workers in the decision-making process.Conclusion: We anticipate that our case Study will offer valuable insights and guidance for other healthcare facilities facing comparable circumstances.