Influence of Medical Information in Doctor-patient Communication on Patients' Medical Satisfaction:Evidence from experimental studies

Abstract

Abstract Background: Medical information plays an important role in doctor-patient communication. Objective: This study were conducted to explore how the types of medical information and the information risk symmetry affect patients' medical satisfaction in different types of doctor-patient communication (doctor-center/patient-center). Method: This is a experiment study. Results: The results showed that: (1) Regardless of the types of doctor-patient communication, higher medical satisfaction tend to appear when patients receive more treatment information than disease information. (2) The medical satisfaction of doctor-centered communication was significantly higher than that of patient-centered communication when presented with asymmetric risk medial information. Conclusions: Delivering more treatment information is beneficial to improving treatment outcomes. Meanwhile, doctors should be trained to correctly deliver medical information.