A Scoping Review on the Use of Enterprise Social Media for Knowledge Creation and Organizational Learning

Abstract

Abstract Modern societies and advanced economies use knowledge as a catalyst for change and development. Simultaneously, information technology (IT) is regarded as an enabler of communication, knowledge sharing, and learning in the workplace. Enterprise social media (henceforth ESM) are IT tools that initiate social interaction, connect professionals, and facilitate learning in the workplace. While the usage of ESM is growing, existing research on the subject is still limited, and even required, especially in developing countries like Morocco. On the other hand, organizational learning is a challenging subject of research, particularly when it is studied in relation to information technology usage in the workplace. The purpose of this article is to provide a comprehensive overview of relevant research concerning the use of ESM for organizational learning, and knowledge creation and sharing, with regard to work performance and organizational change. We adopted Arksey and O'Malley's five-stage framework for conducting a scoping review.