The Future of Talent Management in the Hospitality Industry

Abstract

Abstract Hospitality businesses have had a rough go of it recently, with low performance due to the COVID-19 pandemic leading most management to make hasty decisions to cut back on talent. As a result, those who remain in the hospitality industry have shown less emotional labor and less discretion in their work. If hospitality companies had better talent management practices in place, these problems could have been avoided. This study uses a survey research design to examine the impact of talent management on voluntary work behavior in Nigerian hospitality organizations. We took a random sample of 820 from 60 approved hospitality businesses in Southeastern Nigeria. From the pool of potential respondents, 263 were selected as the sample size. The developed hypotheses were analyzed using linear regression with the help of IBM's statistical package for the social sciences, version 20.0. The research shows that discretionary work behavior is significantly impacted by talent management dimensions in Nigerian hospitality organizations. The results show that indicators of employees' latitude to exercise their own judgment on the job are significantly influenced by talent management, defined here as the processes of attracting, developing, and retaining top talent. Human resource managers and business owners are urged by the findings to implement talent management as a means of encouraging voluntary participation in the workplace.