Satisfaction Rate of the Families of Patients Hospitalized in Intensive Care Unit with the Quality of Care: A Cross-Sectional Descriptive Study

Abstract

Abstract Background Satisfaction of patients and their families is a major indicator of healthcare quality improvement. This study aimed to investigate the satisfaction of the families of the hospitalized patients and its relationship with the demographic variables of the patient and family in the intensive care unit.Methods This cross-sectional descriptive study was conducted in 2022 with the participation of 500 family members of patients hospitalized in the intensive care unit of four hospitals of Tehran. Data was collected via the completion of the modified FS-ICU24 questionnaire by a family member on third day of the patients hospitalization. Stepwise multiple regression was used to investigate the demographic factors influencing the satisfaction of the patients families.Results Families’ level of satisfaction was good with the quality of care in the intensive care unit (71%). Families were the least satisfied with meeting religious needs with an average of 3.07 (.86) and the most satisfied with respect to the patient with an average of 3.37 (.65). Also, the history of the patient’s hospitalization in the intensive care unit (P < .001), number of visits to the unit (P < .001) and the relationship with the patient (P = .024) were significantly related to family satisfaction.Conclusion There has not been enough attention to spiritual, religious, educational needs and communication with the families of patients hospitalized in the intensive care unit. Therefore, appropriate interventions are recommended to enhance satisfaction.