Affiliation:
1. Georgetown University
2. University of Fribourg
Abstract
Abstract
Phubbing (i.e. ignoring someone while using a phone) may occur at work, having an impact on the phubbee, the phubber and the organization at large. We used a mixed method experiment to examine the impact of phubbing on different work-related variables such as objective performance, extra-role behaviour, subjective states, and first impression judgements during job interviews. Ninety-three participants took part in a simulated job interview based on the Trier Social Stress Test. In the experimental group, participants were repeatedly phubbed during both the interview and a subsequent performance test. At the end of the experiment, phubbed participants were asked to describe their experience and thematic analysis was used to evaluate their responses. Overall, results of the quantitative analysis revealed that first impressions, judgements and subjective states were negatively affected by phubbing. Regarding performance, a within-session analysis revealed that participants performed faster on a performance test (mental arithmetic task) when they were not phubbed compared to when they were phubbed. No effect of phubbing was found on extra-role behaviour. A qualitative analysis of responses revealed considerable differences between interviewees in their use of coping strategies (e.g., rationalization of phubbing). These findings suggest the need to address phubbing at the workplace.
Publisher
Research Square Platform LLC
Reference69 articles.
1. Digital akrasia: A qualitative study of phubbing;Aagaard J;AI & SOCIETY,2020
2. Abeele, M. V. (2020, April 2). The Social Consequences of Phubbing. The Oxford Handbook of Mobile Communication and Society. https://doi.org/10.1093/oxfordhb/9780190864385.013.11
3. Phubbing: Perceptions, reasons behind, predictors, and impacts;Al-Saggaf Y;Human Behavior and Emerging Technologies,2019
4. Bailey, B. P., Carlis, J. V., & Konstan, J. A. (2004). The Effects of Interruptions on Task Performance, Annoyance, and Anxiety in the User Interface. The Effects of Interruptions on Task Performance, Annoyance, and Anxiety in the User Interface.
5. What mitigate and exacerbate the influences of customer incivility on frontline employee extra-role behaviour?;Bani-Melhem S;Journal of Hospitality and Tourism Management,2020