Affiliation:
1. University of Sharjah
2. Alkwarizmi international college
Abstract
Abstract
This study addresses the public adoption and satisfaction factors of government e-services in the United Arab Emirates. A special emphasis is placed on the quality of digital platforms, mainly smart applications. This quantitative research is based on three distinct models: Technology Acceptance Model (TAM), E-Service Quality Model, and Web Trust Model (WTM). A survey questions was designed and distributed to a sample of 300 Emiratis using government E-services. The findings revealed that participants greatly appreciate and trust the electronic services provided via smart applications; they particularly appreciate the ease of use and the quality of the information posted. Respondents highlighted some of the factors that motivated their use, such as information disclosure strategy, and interactivity.
Publisher
Research Square Platform LLC
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