The evaluation of health dimensions during the COVID-19 era- A Short Report

Abstract

Abstract A balanced scorecard (BSC) is a management tool that has been used for 25 years to enhance the performance evaluation (PE) of health care organizations (HCOs). A heterogeneity in BSC dimensions was perceived. In our previous systematic review, we identified all the perspectives, dimensions, and key performance indicators (KPIs) utilized by health care management when using BSC. Additionally, we produced a figure that summarizes BSC perspectives and HCOs' PE major and subdimensions. We found no BSC implementation at HCOs during the COVID-19 pandemic; hence, we analyzed studies that evaluated BSC dimensions separately throughout the pandemic. Therefore, we searched Google Scholar and Google for "COVID-19" or "Coronavirus" or "pandemic" until June 2021. We found 59 relevant studies. The review's discussion section reviewed and discussed these papers' results. In this report, we summarized these results using a figure. This figure will provide a comprehensive strategy for managers and researchers involved in the PE of HCOs. They will also be able to better concentrate on addressing the subdimensions that were adversely affected. Moreover, this analysis will assist them in understanding which factors were explored thoroughly and what suggestions or interventions were used to improve their performance. Additionally, it will help researchers determine which subdimensions deserve additional investigation. As a consequence, it will improve HCOs' PE during the pandemic. We welcome other researchers to update BSC subdimension reviews using this figure tool as a guide for future PEs of HCOs. Additionally, we encourage them to search and include more databases in the analysis.