Association between Provider-patient relationship, communication, accessibility convenience, and perceived quality of care from patients living with HIV before and during SARS-CoV-2 pandemic

Abstract

Abstract Objective This study aimed to investigate the perspective of people living with HIV (PLWH) with respect to their relationship with their provider, provider communication, accessibility, and perceived quality of care before and during the severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) pandemic. Design: Primary data were collected from an infectious disease clinic outpatient setting using the PSQ-18 short form. The data were collected between February and March 2021. The study population included (a) non-institutionalized individuals, (b) individuals aged 18 years and older, (c) individuals living with HIV/AIDS, and (d) individuals who had had a provider visit in the past 12 months at an infectious disease clinic. Methods Multiple regression was used to assess the relationship between the dependent and independent variables using a cross-sectional quantitative analysis. Results The study revealed a statistically significant relationship between PPR and perceived quality of care from the perspective of patients living with HIV before and during the SARS-CoV-2 pandemic. Conclusion The study results indicated that overall provider-patient relationship (PPR), communication, accessibility, and convenience were related to perceived quality of care. The study findings also revealed that PPRs can uniquely impact perceived quality of care. Provider accessibility was also found to uniquely impact a patient’s perceived quality of care. Finally, the study results demonstrated that HIV patients who have a good relationship with healthcare providers and a high level of satisfaction tend to perceive high-quality healthcare. Literature review: All databases known to the author were searched