Symmetric Information and Cooperation in It Project Success

Abstract

Abstract With the advancement of technological solutions and the increasingly agile and competitive business context, Information Technology has played an essential role in organizations. As a result, the number of IT demands has significantly increased, which requires the use of project management practices. IT projects require high generation and flow of information and interaction between different areas, which demand proper, sensitive communication procedures associated with the success or failure of a project. This study investigated the effect of information symmetry and cooperative actions on project success. After an extensive bibliographic review, we elaborated three research propositions. Data collection was conducted in two large multinational companies, and a strategic project was qualitatively analyzed in each of them. Both projects found unsatisfactory results. Failures in the communication process, especially information asymmetry, were the main factors that produced unsatisfactory results. In addition, communication inefficiency directly impaired cooperative actions.