User Experience Design Methodologies for Building User Interfaces for Teleround System for Intensive Care Units

Abstract

Abstract Integrating design methods with telehealth intervention development offers an opportunity to understand user needs and to address potential barriers to using new digital tools. Objective: This study aimed to apply user experience (UX) design methodologies for the construction of interfaces with users of the Mangará Digital Telemedicine platform, specifically for carrying out Telerounds with Intensive Care Units (ICUs) in remote locations. Methods: This is a methodological study for developing a telemedicine platform. We used the Double Diamond Model to guide the design process. This method consists of four stages (Discover, Define, Develop, and Deliver), which include the following steps: 1. Construction of the initial vision of the Product Discovery journey through the CSD Matrix (Certainties, Assumptions, and Doubts); 2. Desk Research (DR); 3. Rapid Ethnographic research; 4. Comparison with previous projects using the methodology of “benchmarking”; 5. Creation of personas and empathy maps 6. Situational Diagnosis of ICUs. 7. User journey mapping; 8. Initial creation of the digital product using the Sitemap and UserFlow tools. 9. Construction of the usability of wireframes according to Nielsen's heuristics. Results: The use of UX methodologies for the design of the user interface was necessary for the construction of the Mangará Digital Telerounds platform since it allowed the development of a friendly platform that meets the expectations and needs of its users. Conclusion: This work demonstrates the importance of using UX methodologies to design the interfaces of electronic medical record systems in high-demand and complex environments such as ICUs.