Developing a chatbot to support victim-survivors who are subjected to domestic abuse: considerations and ethical dilemmas

Author:

Butterby Kate1,Lombard Nancy1

Affiliation:

1. Glasgow Caledonian University, UK

Abstract

This Open Space piece discusses the implementation of a chatbot for victim-survivors who are subjected to domestic abuse. Being deployed as part of the ISEDA project (Innovative Solutions to Eliminate Domestic Abuse), a Horizon Europe project involving 15 partners from nine European countries, the chatbot will aim to provide women who are subjected to domestic abuse with information about domestic abuse, local support services, links to emergency services and potentially act as a place to store evidence that can be used in court. We discuss the ethical considerations surrounding the implementation of the chatbot within the project, and use of technology to support women within the domestic abuse sector in general. We highlight some of the positives alongside pitfalls of this way of working, and outline some of the considerations surrounding longevity of the chatbot in light of empowering under-funded women’s services.

Publisher

Bristol University Press

Reference26 articles.

1. The nature, patterns and consequences of technology-facilitated domestic abuse: a scoping review;Afrouz, R.,2023

2. Bae Brandtzæg, P.B., Skjuve, M., Kristoffer Dysthe, K.K. and Følstad, A. (2021) When the social becomes non-human: young people’s perception of social support in chatbots, in Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems (CHI ’21), New York, Association for Computing Machinery, 257: 1–13. doi: 10.1145/3411764.3445318

3. The dating and domestic violence app rubric: synthesizing clinical best practices and digital health app standards for relationship violence prevention smartphone apps;Brignone, L.,2019

4. Dual Reports of Domestic Abuse Made to the Police in Scotland: A Summary of Findings from a Pilot Research Study, Project Report;Brooks, O.,2015

5. Mobile phone apps for intimate partner and sexual violence prevention and response: systematic search on app stores;Draughon-Moret, J.,2022

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