Identifying and Ranking Implementation Strategies of Human Resources Productivity Improvement Management in IRAN Insurance Company

Abstract

Improving quality of workforce, acquiring new skills, and identifying factors influencing on human resources productivity will help the organization to strive for its improvement. Deploying management strategies for productivity improvement enables productivity to be promoted as a continuous process, identifying productivity paths, and laying necessary groundwork.This study was conducted to identify and rank human resources management improvement strategies in Iran Insurance Company, with effective and impressionable indicators. To do this, two methods of non-probability and snowball sampling were used, opinions of 15 experts of Iran Insurance Company were considered as the largest insurance supply network in the country. Process of this research was consisted of five steps: a) Identifying factors influencing human resources productivity by studying relevant literature, b) Screening of identified factors using Fuzzy Delphi technique in Iran Insurance Company ,c) Determining interactions and prioritizing factors influencing human resources productivity using Fuzzy Demetel; d) Determining deployment strategies for improving productivity through depth interviews with experts; and e) Ranking productivity deployment strategies using Fuzzy Victor method. Results showed that job satisfaction factor is the most effective and also the highest priority among 15 factors influencing human resources productivity in Iran Insurance Company. Results also showed that establishment of productivity research system ranked as the highest among 7 identified research strategies.