Systematic Quality Improvement of the Study Programme: Quality Function Deployment

Abstract

Quality Function Deployment (QFD) is a well-known quality improvement and assessment methodology that can be applied in different fields, including higher education. The principle of continuous improvement refers to the study process and also relates to the initial analysis of the content of the study program and the systematic improvement process. The research aims to analyse and assess the Quality Function Deployment methodology application for the study program improvement, particularly focusing on the program quality assessment. Research methodology and results provide an opportunity to determine the high-priority skills, professional requirements and the significance of those study program components that create students’ opinions about the importance of learning outcomes according to the professional competence they need and expect. The research results show how QFD methodology can be used to assess and improve study programmes in higher education institutions and indicate the benefits of the methodology application.