Toward Reflecting Public Perception of Quality of Service in Planning, Designing, and Operating Highway Facilities-Reference-Cited by-同舟云学术

Toward Reflecting Public Perception of Quality of Service in Planning, Designing, and Operating Highway Facilities

Published:1999-01 Issue:1 Volume:1685 Page:81-89
ISSN:0361-1981
Container-title:Transportation Research Record: Journal of the Transportation Research Board
language:en
Short-container-title:Transportation Research Record

Author:

Pfefer Ronald C.¹

Affiliation:

1. The Traffic Institute, Northwestern University, P.O. Box 1409, 405 Church Street, Evanston, IL 60204

Abstract

Today’s highway administrators are operating in a more customer-conscious environment than in the past. Currently, however, expert judgments are used widely in lieu of road-user input. A comprehensive framework for studying and modeling public perceptions of quality of service (QOS) in a highway system is provided. The framework demonstrates how it is possible to observe the phenomena of drivers’ perceptions of QOS and to apply them in the context of highway planning. Some of the results from a pilot implementation of the concepts are presented for illustrative purposes. A multiyear research effort is proposed for developing tools that will allow decision makers to consider the perceptions of highway users in decision making.

Publisher

SAGE Publications

Subject

Mechanical Engineering,Civil and Structural Engineering

Link

http://journals.sagepub.com/doi/pdf/10.3141/1685-11

Reference10 articles.

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2. Conference Proceedings 14, Information Needs to Support State and Local Transportation Decision Making into the 21st Century. TRB, National Research Council, Washington, D.C., 1997, 70 pp.

3. LomaxT., TurnerS., ShunkG., LevinsonH. S., PrattR. H., BayP. N., and DouglasG. B. NCHRP Report 398: Quantifying Congestion. TRB, National Research Council, Washington, D.C., 1997, 108 pp.

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