1. Explorations in Quality Assessment and Monitoring: The Definitions of Quality and Approaches to Its Assessment;Donabedian,1980
2. To Err is Human: Building a Safer Health System,2000
3. Crossing the Quality Chasm: A New Health System for the 21st Century,2001
4. Human Error;Reason,1990
5. Medical errors vs. medical injuries: physicians seek to prevent both;Cole;JAMA,2000