Affiliation:
1. Ministry of National Guard-Health Affairs
Abstract
Referral system supports the directing of patient to an appropriate facility or specialty. Avoiding delay in referral requests decrease waiting lists and increase effectiveness of referral system, this leads to smooth referral process, and ease communication between all levels of the health system. This study uses Ministry of National Guard Health Affairs, Saudi Arabia to assess using escalation emails (technical intervention) as a way to improve quality of referral system. This solution was applied to identify the pending requests and escalate them to different departmental levels to speed the process. The intervention resulted in a trend of reduction in the percentage of requests either accepted or rejected; and thereby an improvement in the quality of referral system was achieved
Funder
Ministry of National Guard Health Affairs
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