1. OFGEM UK Guaranteed Standards: ‘Guidance and proposals on best practice – electricity distribution’ 2006
2. OFGEM UK Annual Report: ‘Electricity distribution quality of service report’ 2009
3. Council of European Energy Regulators: ‘The 4th benchmarking report on quality of electricity supply’ 2008
4. IEEE 1366: ‘IEEE guide for electric power distribution reliability indices’ 2012
5. ‘Interruption Incentive Scheme (Quality of Service Incentives – Ofgem)’ available athttps://www.ofgem.gov.uk/electricity/distribution‐networks/network‐price‐controls/quality‐service/quality‐service‐incentives accessed February 2015