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2. ‘Software engineering – product quality – Part 1: quality model’, (International Standards Organization, Geneva 2001)
3. Software quality: the elusive target [special issues section]
4. Cornering the Chimera [software quality]
5. ‘Procedures for performing systematic reviews’, Technical Report TR/SE0401, 2004 Keele University, and Technical Report 0400011T.1, National ICT Australia