Understanding Variation in Health Care Quality Experiences of Three Stakeholders: Patients and Kin, Professionals, and Hospitals

Author:

Claessens Fien1ORCID,Seys Deborah2ORCID,Van der Auwera Charlotte3,De Ridder Dirk45ORCID,Bruyneel Luk6ORCID,Van Wilder Astrid7ORCID,Lachman Peter8ORCID,Vanhaecht Kris91011ORCID,

Affiliation:

1. PhD Candidate and Researcher, Leuven Institute for Healthcare Policy, Department of Public Health and Primary Care, KU Leuven – University of Leuven, Leuven, Belgium

2. Post-doctoral Researcher, Leuven Institute for Healthcare Policy, Department of Public Health, KU Leuven – University of Leuven, Leuven, Belgium

3. Project Manager, FlaQuM, Leuven Institute for Healthcare Policy, Department of Public Health, KU Leuven – University of Leuven, Leuven, Belgium

4. Full Professor, Leuven Institute for Healthcare Policy, Department of Public Health, KU Leuven – University of Leuven, Leuven, Belgium

5. Director in Health Care Quality, Department of Quality Management, University Hospitals Leuven, Leuven, Belgium

6. Post-doctoral Research Fellow, Department of Quality Improvement, University Hospital Leuven, Leuven Institute for Healthcare Policy, Department of Public Health and Primary Care, KU Leuven – University of Leuven, Leuven, Belgium

7. PhD Candidate and Researcher, Leuven Institute for Healthcare Policy, Department of Public Health, KU Leuven – University of Leuven, Leuven, Belgium

8. Lead Faculty and Co-director, Quality Improvement Program, Royal College of Physicians of Ireland, Dublin, Ireland

9. Professor, Leuven Institute for Healthcare Policy, Department of Public Health, KU Leuven – University of Leuven, Leuven, Belgium

10. Policy Advisor on Quality Management, Department of Quality, University Hospitals Leuven, Leuven, Belgium

11. Chairman of the Scientific Board of Sciensano, Belgium’s National Scientific Health Institute, Brussels, Belgium

Publisher

Massachusetts Medical Society

Subject

General Economics, Econometrics and Finance

Reference51 articles.

1. The Safety of Inpatient Health Care

2. Prevalence, severity, and nature of preventable patient harm across medical care settings: systematic review and meta-analysis

3. World Health Organization Organisation for Economic Co-operation and Development and The World Bank. Delivering Quality Health Services: A Global Imperative for Universal Health Coverage. 2018. Accessed April 15 2023. https://www.who.int/publications/i/item/9789241513906.

4. Changing how we think about healthcare improvement

5. NEJM Catalyst. Lessons from health care leaders: Rethinking and reinvesting in patient safety. NEJM Catalyst. April 4 2023. Accessed September 15 2023. https://catalyst.nejm.org/doi/full/10.1056/CAT.23.0090.

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