VA Health Connect: A Clinical Contact Center Designed to Enhance Access and Quality of Care for Veterans-Reference-Cited by-同舟云学术

VA Health Connect: A Clinical Contact Center Designed to Enhance Access and Quality of Care for Veterans

Published:2023-04-19 Issue:5 Volume:4 Page:
ISSN:2642-0007
Container-title:NEJM Catalyst
language:en
Short-container-title:NEJM Catalyst

Author:

Kirsh Susan¹²³⁴,Rovinski-Wagner Christine⁵,Brass Sara⁶,Williams Katherine M.⁷,Bouchard Maria⁸,Kizer Kenneth W.⁹¹⁰¹¹

Affiliation:

1. Deputy Assistant Undersecretary for Health for Discovery, Education and Affiliated Networks, U.S. Department of Veterans Affairs, Washington, DC, USA

2. Former Executive Director, Office of Veterans Access to Care, U.S. Department of Veterans Affairs, Washington, DC, USA

3. Professor of Medicine, Case Western Reserve University, Cleveland, Ohio, USA

4. Associate Professor, Georgetown University School of Nursing & Health Studies, Washington, DC, USA

5. Program Manager, Quality Management, VA Health Connect, U.S. Department of Veterans Affairs, Washington, DC, USA

6. Access Manager, VA Health Connect, U.S. Department of Veterans Affairs, Veterans Health Administration, Washington, DC, USA

7. National Operations Lead, VA Health Connect Lead, U.S. Department of Veterans Affairs, Veterans Health Administration, Washington, DC, USA

8. Director, VA Health Connect, Veterans Health Administration, U.S. Department of Veterans Affairs, Washington, DC, USA

9. Senior Executive Advisor, The Aegis Group, Washington, DC, USA

10. Adjunct Professor, Stanford University School of Medicine, Stanford, California, USA

11. Distinguished Professor Emeritus, University of California Davis School of Medicine, Sacramento, California, USA

Publisher

Massachusetts Medical Society

Subject

General Economics, Econometrics and Finance

Reference22 articles.

1. Heyworth L Kirsh S Zulman D Ferguson JM Kizer KW. Expanding access through virtual care: the VA’s early experience with Covid-19. NEJM Catalyst. July 1 2020. Accessed March 1 2023. https://catalyst.nejm.org/doi/full/10.1056/CAT.20.0327.

2. Extreme Makeover: Transformation of the Veterans Health Care System

3. Department of Veterans Affairs. Veterans Health Administration. Updated February 23 2022. Accessed February 24 2022. https://www.va.gov/health/.

4. Department of Veterans Affairs. Veterans CHOICE Act. 2014. Accessed March 1 2023. https://www.govinfo.gov/content/pkg/PLAW-113publ146/pdf/PLAW-113publ146.pdf.

5. Department of Veterans Affairs. Veterans MISSION Act. 2018. Accessed March 1 2023. https://www.govinfo.gov/content/pkg/PLAW-115publ182/pdf/PLAW-115publ182.pdf.

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