1. Esther B. Neuwirth ( ) is director of field studies with the evaluation and analytics team at Kaiser Permanente’s Care Management Institute, in Oakland, California.
2. Jim Bellows is senior director of evaluation and analytics at Kaiser Permanente’s Care Management Institute.
3. Ana H. Jackson is a senior consultant of field studies with the evaluation and analytics team at Kaiser Permanente’s Care Management Institute.
4. Patricia M. Price is a senior consultant of field studies with the evaluation and analytics team at Kaiser Permanente’s Care Management Institute.