Staying Connected In The COVID-19 Pandemic: Telehealth At The Largest Safety-Net System In The United States

Author:

Lau Jen1,Knudsen Janine2,Jackson Hannah3,Wallach Andrew B.4,Bouton Michael5,Natsui Shaw6,Philippou Christopher7,Karim Erfan8,Silvestri David M.9,Avalone Lynsey10,Zaurova Milana11,Schatz Daniel12,Sun Vivian13,Chokshi Dave A.14

Affiliation:

1. Jen Lau () is a senior director in the Office of Population Health, New York City Health + Hospitals, in New York, New York.

2. Janine Knudsen is a medical director of primary care transformation in the Office of Population Health, NYC Health + Hospitals, and a clinical assistant professor in the Department of Medicine, NYU Grossman School of Medicine, in New York, New York.

3. Hannah Jackson is an assistant vice president in the Office of Ambulatory Care, NYC Health + Hospitals, and a clinical assistant professor in the Department of Medicine, NYU Grossman School of Medicine.

4. Andrew B. Wallach is the ambulatory care chief medical officer at NYC Health + Hospitals and an associate professor in the Department of Medicine, NYU Grossman School of Medicine.

5. Michael Bouton is chief medical informatics officer and an emergency medicine physician at NYC Health + Hospitals.

6. Shaw Natsui is an emergency medicine physician and the director of emergency medicine innovation, Office of Quality and Safety, NYC Health + Hospitals.

7. Christopher Philippou is a senior director of strategic operations in the Office of Quality and Safety, NYC Health + Hospitals.

8. Erfan Karim is a senior director of strategic operations in the Office of Quality and Safety, NYC Health + Hospitals.

9. David M. Silvestri is an emergency medicine physician and senior director of care transitions and access, Office of Ambulatory Care, NYC Health + Hospitals.

10. Lynsey Avalone is an associate director in the Office of Behavioral Health, NYC Health + Hospitals.

11. Milana Zaurova is the palliative care task force lead for OneCity Health and an emergency medicine physician at Elmhurst Hospital at NYC Health + Hospitals. She is also an assistant professor in the Department of Emergency Medicine, Icahn School of Medicine at Mount Sinai, in New York, New York.

12. Daniel Schatz is a director of program and policy in the Office of Behavioral Health, NYC Health + Hospitals, and an adjunct assistant professor in the Department of Population Health, NYU Grossman School of Medicine.

13. Vivian Sun was the system chief experience officer in the Office of Quality and Safety, NYC Health + Hospitals, at the time this work was completed.

14. Dave A. Chokshi is a physician at NYC Health + Hospitals and a clinical associate professor in the Department of Population Health, NYU Grossman School of Medicine.

Publisher

Health Affairs (Project Hope)

Subject

Health Policy

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