1. You Have No Idea What You are Talking About!' From e-disagreement to e-impoliteness in two online fora;Jo Angouri;Journal of Politeness Research: Language, Behaviour, Culture,2010
2. The value of facework in crisis negotiation;Dawn Archer;Politeness in Professional Contexts. Amsterdam and Philadelphia: John Benjamins,2020
3. How to do things with words;J Austin;Author (and Previous Co-Author),1962
4. Politeness