Automated Border Control: A Comparative Usability Study at Two European Airports

Author:

Oostveen Anne-Marie,Kaufmann Mario,Krempel Erik,Grasemann Gunther

Publisher

Elsevier BV

Reference7 articles.

1. Self-service technologies: Understanding customer satisfaction with technology-based service encounters;M Meuter;Journal of Marketing,2000

2. User Involvement in Future Internet Projects;A Oostveen;Future Internet Assembly 2013: Validated Results and New Horizons. Springer Lecture Notes in Computer Science (LNCS),2013

3. Usability in Public Services and Border Control. New Technologies and Challenges for People with Disability. European Commission;G Pirelli;JRC Scientific and Technical Reports EUR,2009

4. Red-Eye Blink, Bendy Shuffle, and the Yuck Factor: A User Experience of Biometric Airport Systems

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