Using Consumer Reviews to Estimate Utility Functions

Author:

Lee Nah,Staelin Richard

Publisher

Elsevier BV

Reference4 articles.

1. The quality double whammy;William Boulding;Marketing Science,1999

2. A dynamic process model of service quality: from expectations to behavioral intentions;William Boulding;Journal of Marketing Research,1993

3. User-generated physician ratings and their effects on patients' physician choices: Evidence from Yelp;Yiwei Chen;Journal of Marketing,2023

4. Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria;Arun Parasuraman;Journal of Retailing,1994

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