Unlocking the Resource Gain Paradox: How Psychological Entitlement Impacts Employees’ Response to Servant Leadership and Customer Aggression Zhijun Chena, Ying Wangb, Mingjian Zhouc, and Yating Wangd Aschool of Management, Fudan Universitybschool of Management, Rmit Universityc School of Economics and Management, Harbin Institute of Technology at Shenzhendschool of Management, Zhejiang University of Finance and Economics Email Addresses:Zhijunchen@Fudan.Edu.Cn (Zhijun Chen) Wangyinglena@Gmail.Com (Ying Wang) Mngzmj@163.Com (Mingjian Zhou) Yating_Wang_1903@126.Com (Yating Wang) Author Noteacknowledgments: The Authors Thank Jialin Xie and Andrew Wang for Comments on the Earlier Version of this Paper.We Have No Known Conflict of Interest to Disclose.Correspondence About this Paper Should Be Addressed to Mingjian Zhou, Harbin Institute of Technology, Shenzhen, P. R. China. Email:-Reference-Cited by-同舟云学术

Unlocking the Resource Gain Paradox: How Psychological Entitlement Impacts Employees’ Response to Servant Leadership and Customer Aggression Zhijun Chena, Ying Wangb, Mingjian Zhouc, and Yating Wangd Aschool of Management, Fudan Universitybschool of Management, Rmit Universityc School of Economics and Management, Harbin Institute of Technology at Shenzhendschool of Management, Zhejiang University of Finance and Economics Email Addresses:Zhijunchen@Fudan.Edu.Cn (Zhijun Chen) Wangyinglena@Gmail.Com (Ying Wang) Mngzmj@163.Com (Mingjian Zhou) Yating_Wang_1903@126.Com (Yating Wang) Author Noteacknowledgments: The Authors Thank Jialin Xie and Andrew Wang for Comments on the Earlier Version of this Paper.We Have No Known Conflict of Interest to Disclose.Correspondence About this Paper Should Be Addressed to Mingjian Zhou, Harbin Institute of Technology, Shenzhen, P. R. China. Email:

Published:2024 Issue: Volume: Page:
ISSN:
Container-title:
language:
Short-container-title:

Author:

Chen Zhijun,Wang Ying,Zhou Mingjian,Wang Yating

Publisher

Elsevier BV

Reference78 articles.

1. Warning for excessive positivity: Authentic leadership and other traps in leadership studies;M Alvesson;The Leadership Quarterly,2019

2. A meta-analysis of the predictors and consequences of organization-based self-esteem;N A Bowling;Journal of Occupational and Organizational Psychology,2010

3. Translation and content analysis of oral and written material;R W Brislin;Handbook of cross-cultural psychology: Methodology,1990

4. Mistreatment from patients and nurses' career withdrawal intention: Does political skill matter?;D Cai;Asia Pacific Journal of Human Resources,2020

5. Psychological entitlement: Interpersonal consequences and validation of a self-report measure;W K Campbell;Journal of Personality Assessment,2004