1. The entire sales records of the POS system were deleted and records were reconstructed on x-cell spreadsheets. The examining agents did not trust the spreadsheets and asked for the POS records as a back-up to confirm what they were being shown on the audit. This in turn lead to the conversation with Straight Systems BV where Dudok was informed that they already had phantom-ware that might solve this problem installed in their system;LJN: BC5500, at F3. Prior to using the phantom-ware installed on its system Dudok was skimming sales in a very amateur fashion,2008
2. Using just this program you can view the sales ticket and change data. With a secret command the Tickview.exe program within Finishing Touch can be activated and the operator is asked if they would like to delete the whole ticket. If an affirmative response is given then the system records a "no sale" and the entire audit trail to the original data is eliminated;LJN: AX6802, at Consideration of the Evidence,2006
3. The trial court in Rotterdam refers to the phantom-ware application as a "hidden delete function" whereas the appeals court in The Hague refers to the phantom-ware as "the erase rule;64 LJN: BC5500, at F3