1. Research on Customer Relation Management in e-Commerce Environment;Y Xiong;2011 International Conference on Management and Service Science,2011
2. A study on the relation among customer perceived value, customer satisfaction and customer value of service enterprises;Min Li;2011 International Conference on Computer Science and Service System (CSSS),2011
3. Research on the relationship between customer value of e-business and customer retention: an empirical study in china;G Zhang;IEEE International Conference on Industrial Engineering and Engineering Management,2009
4. Application of Customer Relationship Management in Health Care;W Yina;2010 Second International Conference on Multimedia and Information Technology,2010
5. Salesforce CRM: A new way of managing customer relationship in cloud environment;A Manchar;2017 Second International Conference on Electrical, Computer and Communication Technologies (ICECCT,2017