An Analysis of the Critical Factors of ISO 9001:2000 Management Practices and Customer Satisfaction of the Selected Listed Manufacturing Companies in Sri Lanka-Reference-Cited by-同舟云学术

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An Analysis of the Critical Factors of ISO 9001:2000 Management Practices and Customer Satisfaction of the Selected Listed Manufacturing Companies in Sri Lanka

Published:2012 Issue: Volume: Page:
ISSN:1556-5068
Container-title:SSRN Electronic Journal
language:en
Short-container-title:SSRN Journal

Author:

Gunawardana Kennedy D.

Publisher

Elsevier BV

Reference87 articles.

1. Alternative quality improvement practices and organizational performance;E E Adam;Journal of Operations Management,1994

2. Smaller enterprises' experiences with ISO 9000;Alan Brown;PP 273 -285 Australian organizations,1998

3. Computer Desktop Encyclopedia-ISO 9000;Answers.com,2008

4. Marketing-orientation and Company Beattie;G J Avlonitis;Implementing ISO 9000: a study of its benefits among,1997

5. The role of the buyer-supplier linkage in an integrated product development environment;L Birou;Organization Science,1993

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