1. The impact of CRM dimensions on call center performance;A O Abdullateef;International Journal of Computer Science and Network Security,2010
2. The impact of relationship marketing on customer loyalty enhancement (Casestudy: Kerman Iran insurance company)Marketing and Branding Research 3 41-49 Abuhashesh;A Abtin;Creating Values, Customer Satisfaction, and Customer Loyalty,2016
3. The impact of implementing total quality management on organisational structure;Z Aghasizadeh;International Journal of Productivity and Quality Management,2012
4. Consumer lifestyles and online shopping continuance intention;N Ahmad;Business strategy series,2010