Measuring the Level of Preparedness to Face Challenges during Uncertain Times: A Firm-Level Scale for Brick-and-Mortar Retailers in India (FLSPU-b)-Reference-Cited by-同舟云学术

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Measuring the Level of Preparedness to Face Challenges during Uncertain Times: A Firm-Level Scale for Brick-and-Mortar Retailers in India (FLSPU-b)

Published:2021 Issue: Volume: Page:
ISSN:1556-5068
Container-title:SSRN Electronic Journal
language:en
Short-container-title:SSRN Journal

Author:

H. R. Ganesha,Aithal P. S.

Publisher

Elsevier BV

Reference110 articles.

1. A service quality model and its marketing implications;C Gronroos;European Journal of Marketing,1984

2. A conceptual model of service quality and its implications for future research;A Parasuraman;Journal of Marketing,1985

3. SERVQUAL: a multiple item scale for measuring consumer perception of service quality;A Parasuraman;Journal of Retailing,1988

4. A conceptual model of service quality;J Haywood-Farmer;International Journal of Operations & Production Management,1988

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