Factor Analysis of Perceived Service Quality in Higher Education: The Application of the Serveperf Model

Author:

sebopelo Phineas,Agolla Joseph Evans

Publisher

Elsevier BV

Reference40 articles.

1. Importance of service quality in customer satisfaction (A study on fast food restaurants);J Aftab;Entrepreneurship and Innovation Management Journal,2016

2. Examining patient perceptions of service quality in Turkish hospitals: the SERVPERF model;M Akdere;Total Quality Management and Business Excellence,2020

3. Measuring Perceived Service Quality and Customer Satisfaction for Service Managers: The case of the Lebanese Retail Banking Industry;Al Hakim;e-Service Journal,2017

4. SERVICE QUALITY FACTORS, SATISFACTION AND PERCEIVED WELFARE AMONG CUSTOMERS OF PUBLIC SERVICES IN THE UAE;M O E O Alnuaimi;International Journal of Entrepreneurship,2021

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