1. The BIGSTEP approach to flow management in stochastic processing networks;J M Harrison;Stochastic Networks: Theory and Applications. 57-90,1996
2. Heavy traffic analysis of a system with parallel servers: Asymptotic analysis of discrete-review policies;J M Harrison;The Annals of Applied Probability,1998
3. A method for staffing large call centers based on stochastic fluid models;J M Harrison;Manufacturing Service Oper. Management,2005
4. On the optimality of first come last served queues;R Hassin;Econometrica,1985