1. Design and Implementation of The Incoming-Popup Module of Call Center System Based On WebSocket;Yanling Deng;2020 International Conference on Big Data, Artificial Intelligence and Internet of Things Engineering (ICBAIE),2020
2. Implementing Cloud Technologies to Optimize Customer Contact Centers Operation;Holubiev;2019 9th International Conference on Advanced Computer Information Technologies (ACIT),2019
3. Design and Implementation of Distributed Call-Center Based on Soft-Switch;Yanling Deng;Journal of Physics: Conference Series,2021