Role of Change Management in Organizational Growth: A Case Study of CTG Global (Afghanistan)

Abstract

The significance of Change Management in Organizational Growth cannot be overstated. In today's business landscape, enterprises that resist change are at risk of obsolescence. Therefore, the ability to swiftly identify and execute necessary changes hinges on well-crafted change strategies, efficient processes, effective communication tools, and information sharing. These components play a pivotal role in achieving organizational goals and objectives. Change management offers several benefits, including increased production, enhanced employee motivation, job security, improved performance, and a serious consideration of organizational growth and expansion. This study was conducted at Committed To Good (CTG Global) in Afghanistan, employing a survey-based approach. Self-administered questionnaires and interviews were used to collect employee opinions on the implementation of change management and its perceived success. A total of 51 employees participated in the surveys. The findings indicated that employees were generally content with their involvement in the change implementation process, the provision of necessary training, management's support and sponsorship, coalition building, and commitment to change. However, there remains room for improvement in system, process, and organizational strategies to further enhance the success of the change implementation. Some aspects of the current system are limiting its effectiveness, and certain essential elements for successful change implementation are still missing.