Developing an Evaluation Scale of 112 Emergency Stations in Terms of Satisfaction, Efficiency, Safety and Performance and Explanatory Example

Abstract

Objective: The aim of the study is to develop a valid and reliable measurement tool for the evaluation of 112 Emergency Health Services Stations in terms of satisfaction, efficiency, safety and performance with the opinions of the employees. Methods: In order to obtain candidate scale items, an item pool consisting of 44 items was obtained by applying open-ended questions from 50 ambulances personnel. In the first execution, explanatory factor analysis and reliability analysis were performed with the data obtained from 414 ambulance personnel. Confirmatory factor analysis was carried out with the data obtained from the second execution, which was made with a group of 230 ambulance workers different from the first group. SPSS 26.0 and AMOS statistical software were used in the analysis of the data. Results: Four independent scales were developed within the questionnaire form created in the first stage of the research. Satisfaction, productivity, performance and safety sub-dimensions reliability values were 0.878, respectively; 0.856; It was determined as 0.825 and 0.935. It was concluded that the four independent scales developed in the context of the participants in this study were valid and reliable. No significant difference was found between the gender, title and duration of duty of the emergency ambulance personnel and their scale scores (p>0.05). Conclusion: It is thought that the developed scale will contribute to the literature on this subject, to the development of emergency aid stations and to increase the general motivation of the staff.