Repeat Customers: Minnesota Participants Who Return for Multiple Series of Case Services

Abstract

A number of vocational rehabilitation (VR) participants return for additional services multiple times, but little is known about these individuals. This study sought to understand better which participants were more likely to return for multiple sequences of service, as well as the length of participation in the VR program and employment outcomes of those that return for additional services. Individuals who are deaf or hard of hearing were substantially more likely to return for services multiple times, although employment outcome rates did not vary significantly based on the number of sequences.