Application of computer simulation analysis to assess the effects of relocating a hospital phlebotomy department

Abstract

Background This study describes a systematic approach to assess the effects of relocating a hospital department. Methods Using the phlebotomy service as an example, computer simulation was applied to predict changes in performance indicators, such as patient turn-around time (TAT), when planning a procedural and/or architectural redesign. Results Average patient TAT fell from 12 to 8 min, enabling the department to cope with any increase in numbers of patients. Conclusion This type of study can provide useful information in assessing the consequences of future changes in the location of a hospital department.