Determinants of Consumer Intention to Use Online Gambling Services

Author:

Fortes Nuno1,Moreira António Carrizo2,Saraiva João2

Affiliation:

1. Instituto Politécnico de Coimbra, ESTGOH, Coimbra, Portugal

2. University of Aveiro, Aveiro, Portugal

Abstract

Online gambling has skyrocketed in recent years. As such, knowing the determinants of consumer usage behavior is crucial in understanding online gambling services. This study has as main objective the construction of an explanatory model of the online gambling services usage behavior, based on the incorporation of perceived risk in the conceptual framework of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). The empirical validation of the model was performed by conducting an online survey to a convenience sample of 212 Portuguese online players. Data were processed using the PLS-SEM methodology. The results evidence that performance expectancy, social influence, facilitating conditions, hedonic motivations, price value, habits, as well as perceived risk influence the intention to use online gambling services.

Publisher

IGI Global

Subject

Computer Science Applications,Management Information Systems

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