The Application of Artificial Intelligence to the Process of Logistic During COVID-19

Abstract

Artificial intelligence (AI) has become more widely used in many organizations, including logistics, such as driver assistance, parcel sorters, and inventory planners. In the times of COVID-19, the delivery drivers have become busier as more parcels are ordered, which affects their health. Due to poor management and outdated technology, the drivers cannot complete their tasks on time. However, if these organisations were to implement AI, the AI assistance would help with parcel sorting and save time on delivery packages. With the implementation of AI, the delivery time and route will also be predicted, easing the work of drivers. The customer and workers might positively accept the introduction of robotics. However, there might be some opposition from people who think that robots will take their jobs. The study used the case of logistic companies in South Korea. The study recommended that the deployment of AI could improve their performance and save the lives of drivers.