Motivating Factors for Hotel Employees

Abstract

Faced with a changing environment, technological developments, and increased global competition, companies are progressively focusing on key success factors that generate an inimitable competitive advantage. Among these factors, human resources were and still are a primary resource. The motivation of human resources provokes the desire for accomplishment, which translates into a personality disposition that pushes the individual to strive for performance. This motivation is essential in service companies and especially in the hotel industry. The purpose of the research is to identify the factors that affect the motivation of employees in hotel companies and the importance of these factors for the employees. The study is based on a fuzzy research method. Based on a literature review, the authors synthesized the indicators related to motivation in hotels. Of the various motivational factors analyzed, training, development, and remuneration are the strongest.