Total Quality Management (TQM) Approach to Administration of Higher Education Institutions With Implications for Leadership Effectiveness in Jamaica

Abstract

This book chapter investigated the total quality management (TQM) approach to the administration of the higher education system with the implications for leadership effectiveness in Jamaica. This topic is apt because of the post Covid-19 experience and the need to address the diverse challenges of low funding, decreased enrolment, migration of academics, resources inadequacy, etc., faced by higher institutions. The application of TQM models, principles, and processes to the administration of higher education institutions was examined. The chapter provides frameworks to initiate better institutional and national policies on higher education administration. An adapted survey questionnaire developed was used to collect information on how administrators use of TQM approach from deans, administrative officers, and directors/HODs while the lecturers and students supplied information on administrative effectiveness in six key areas. The instrument was based on the objectives guiding the study and information from reviewed literature.