RFID-Based Robotic Process Automation for Smart Museums With an Alert-Driven Approach

Abstract

To facilitate the management process of many physical collections displayed and stored in a group of museums and collection storerooms distributed in a wide area in a visitor-driven approach, the commonly used collection management system (CMS) in the museum industry is insufficient to meet the management's needs. This study identifies key management issues in CMSs and designs a smart museum by applying electronic workflows with RFID-based sensors to accurately auto-collect and update data and timely auto-alert staff in various grades to perform visitor-driven collection management. The smart museum can improve operation accuracy, visitor satisfaction, and return rates. This smart museum solution is designed for three management levels, including the operational level, middle management level, and senior management level, to optimize the physical collection management and even the collection development of the museums to meet visitors' ever-changing needs.