Affiliation:
1. Management College of Southern Africa (MANCOSA), South Africa
Abstract
The purpose of this study was to investigate the impact of integrating social media in the marketing strategy for customer attraction and engagement in universities in order to solve challenges associated with marketing strategies for student attraction and community engagement in the context of the University of Mpumalanga in South Africa. A descriptive correlational research design was used in the study. Fifty sales and marketing employees, 50 departmental lecturers, and 100 students randomly selected within the Mpumalanga University responded to the questionnaires. The results indicated that there is a positive impact of applying technological social media-based marketing content knowledge (TSMBCMCK) framework on student attraction and recruitment and community engagement. It is therefore recommended to adopt and apply the technological social media-based marketing content knowledge framework to enhance marketing strategies within universities.