Resilience as a Moderator Between Perceived HR Digitalization and Positive Employee Outcomes

Abstract

This study investigates the moderating role of employee resilience on the relationship between perceived HR digitalization and positive employee outcomes such as work effort (WE) and affective commitment (AC). A combination of qualitative interviews with 6 employees and survey data collected from 248 participants were analyzed. The results showed a positive relationship between perceived HR digitalization and positive employee outcomes such as AC. This relationship was moderated by resilience such that satisfaction with HR digitalization predicted AC in employees with low resilience. A positive correlation was found between perceived digitalization and resilience. No strong relationship was found between perceived digitalization and WE. Perceived digitalization of HR tools that enabled communication and training opportunities positively impacted outcomes such as commitment and motivation. Employees with experience working digitally and with a higher perceived digitalization reported the most favorable WFH experience. These employees had a more positive view of HR digitalization.