Diversity Interventions and Healthcare Management-Reference-Cited by-同舟云学术

Diversity Interventions and Healthcare Management

Published:2023-11-24 Issue: Volume: Page:160-184
ISSN:2475-675X
Container-title:Advances in Religious and Cultural Studies
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Author:

Brown-Jackson Kim L.¹^ORCID,Burrell Darrell Norman²^ORCID,McLester Quatavia³^ORCID,Quisenberry William L.⁴,Statts Robert⁵,Burton Sharon L¹^ORCID,Baez Maria D.³^ORCID,Daryousef Marlena⁶^ORCID,Rahim Emad⁷^ORCID,Finch Aikyna⁸^ORCID,Jones Laura Ann¹^ORCID,Omotoye Elizabeth I.⁹

Affiliation:

1. Capitol Technology University, USA

2. Marymount University, USA & The Pellegrino Center, Georgetown University, USA

3. The Chicago School of Professional Psychology, USA

4. Purdue University Global, USA

5. University of North Carolina at Chapel Hill, USA

6. Colorado Technical University, USA

7. Bellevue University, USA

8. American Public University, USA

9. University of the Cumberlands, USA

Abstract

Racial discrimination against employees, customers, and clients continues to be a pressing challenge in various organizations and industries, including the healthcare sector. The implications of racial discrimination towards employees and patients in healthcare organizations can lead to a variety of negative implications, including high turnover rates/decreased retention, increased expenses, decreased morale of staff, poor physical and mental well-being for staff, and ultimately, a reduction in adequate medical care for patients. This case study explored discrimination challenges at a healthcare facility and detailed how these negative behaviors and systemic barriers led to various challenging implications throughout this medical center's system. Additionally, the researchers provided applied research techniques rooted in organizational development and change (ODC) and diversity, equity, and inclusion (DEI) to offer practical recommendations to the healthcare system featured in the case study.

Publisher

IGI Global

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