Role of Technological Innovations in the Development of an Indian Banking Sector

Abstract

With the advent of information technology, there has been an opening up of new markets, new products, and improved productivity and efficiency in the banking sector. Commercial banks in India are now becoming vibrant markets, and technology allows banks and financial institutions to create what looks like a branch in a business building's lobby without having to hire for manual operations. Today, the banks are running in the concept of 24X7 working, made possible by the use of technological innovations. Almost all financial institutions and banks in India are using the advanced technological innovations like ATM, mobile banking, digital money using debit and credit cards, etc. This study is attempting to evaluate the vibrant usage of information/technological innovations. The study is diagnostic and exploratory in nature and makes use of secondary data. The study finds and concludes that the commercial banks in India have significantly improved their working performance with the help of information technology.