Student Engagement and Communication Strategies for Online Courses

Abstract

Innovations in information and communication technologies (ICTs) and the subsequent development of learning management systems (LMSs) are positive and encouraging. These advancements enable a supportive learning environment for both instructors and learners to engage and communicate. The South African higher education system is dealing with a diversified student population with varied levels of preparedness, multilingualism, and large classes. The premise of this chapter is “how student engagement and communication happen under these circumstances.” The exploration of this question could enable HEIs in SA to better understand and serve this vulnerable population. The study is underpinned by social constructivism. A qualitative observational methodology was followed of undergraduate first year students in a typical south African higher education online course. The study concludes that a more supportive role by the institution if there are to be better outcomes for vulnerable groups is important and that could improve learner outcomes.