Abstract
This narrative analyzes factors external to a hotel operation that correlate negatively with organizational effectiveness. The COVID-19 pandemic of 2020 is the most significant global event of this type to have occurred in the past 100 years, with hotel operations around the planet experiencing a near complete elimination of business. The pandemic revealed that the hotel industry is unprepared to survive a crisis of this magnitude. The chapter details phases of recovery from any crisis, as well as strategies to encourage solution-generating effort from all employees. This chapter also reviews how events such as the COVID-19 pandemic, economic recessions, and other crises can affect the mental health of employees and how leaders can proactively dilute the impact of negative external stimuli. The chapter concludes by analyzing dimensions of organizational resilience and an evaluation of how the hotel industry has an opportunity to strategically enrich its practices in this area.